Additional Help Resources

In addition to the online help, you can also find additional resources for Commander in the Help menu, the Snow Globe, and the Support Portal.

Help menu

From Commander, you can download a diagnostic package or create a case through the Snow Support Portal.

To download a diagnostic package or contact support, go to Help > Support.

When you contact support, provide the following information:

  • Your license agreement number
  • Your contact information
  • A clear description of the problem

Check your License Agreement for the support terms.

Snow Globe

The Snow Globe user community provides additional resources for Snow Software.

To access Snow Globe, go to https://community.snowsoftware.com/s/.

Support Portal

From the Support Portal, you can create a support case, view your support cases, access the knowledge base, and find contact information.

To access the Support Portal, go to Support Hub.