Changes to services can be managed through service change requests, through policy, directly by users, or through a combination of these methods. The benefit of change requests is that you can set up an approval process. Requiring a change request also reduces the chance of accidental decommissioning.
Decide which types of service change request it makes most sense to automate:
- Resource changes
- Rightsizing recommendations
- Ownership (including migration as necessary)
This section of the guide provides detail on each of the steps to set up change request automation.