Licensing and Support

Commander includes a seven-day license key for evaluation purposes. To extend this license or to increase the number of AWS instances you’re licensed to manage, contact your account manager.

For more information, see Manage Commander Licenses.

Commander support

From Commander, you can download a diagnostic package or create a case through the Snow Support Portal.

To download a diagnostic package or contact support, go to Help > Support.

For information about the Commander support tiers and SLA, go to

Feature requests

You can create a feature request from the Ideas Board in the Snow Globe user community.

To create a feature request, go to, then select Add a new idea.