Use Events and Tasks for Troubleshooting

Tasks track what the system is doing to carry out a command and display a status such as Running, Completed or Failed.

You can see events and tasks only if you have been assigned permission by your system administrator.

View all current tasks and related events

The Service Portal displays a log of all tasks from the last 30 days on the Tasks page. These tasks help you track activity. You can perform a basic search for a task using the search fields displayed in the drop-down panel.

To view the events related to a task, click the drop-down arrow next to a task. All related events for the task you selected are listed.

task displayed in the Service Portal Window

View tasks and events for a single VM or service

  1. Select a VM or service from the Applications page.
  2. Expand the Tasks from the last 30 days and Events from the last 30 days drop-down panels to see a list of tasks and events that have occurred.

Events can be independent of user action, and can be initiated outside Commander, such as in the AWS console. For example, if a VM's IP address changed, this would be shown only in the VM's Events drop-down panel and not on the Tasks page.