ITSM Enhancer
ITSM Enhancer automatically builds and maintains your configuration management database (CMDB), providing a single source of trusted asset information to support IT service management (ITSM) processes.
ITSM Enhancer improves data quality by, for example:
Mapping connector data accurately to the CMDB.
Automatically maintaining the CMDB with enriched data.
Ensuring current CMDB with near-time updates.
Providing integration with top ITSM vendors (BMC, ServiceNow, TopDesk) to improve CMDB quality.
Speeding up ITM activities by providing robust contextual data around configuration items (CI).