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ITSM Enhancer

ITSM Enhancer automatically builds and maintains your configuration management database (CMDB), providing a single source of trusted asset information to support IT service management (ITSM) processes.

ITSM Enhancer improves data quality by, for example:

  • Mapping connector data accurately to the CMDB.

  • Automatically maintaining the CMDB with enriched data.

  • Ensuring current CMDB with near-time updates.

  • Providing integration with top ITSM vendors (BMC, ServiceNow, TopDesk) to improve CMDB quality.

  • Speeding up ITM activities by providing robust contextual data around configuration items (CI).