ITSM Enhancer

ITSM Enhancer automatically builds and maintains your configuration management database (CMDB), providing a single source of trusted asset information to support IT service management (ITSM) processes.

ITSM Enhancer improves data quality by, for example:

  • Mapping connector data accurately to the CMDB.

  • Automatically maintaining the CMDB with enriched data.

  • Ensuring current CMDB with near-time updates.

  • Providing integration with top ITSM vendors (BMC, ServiceNow, TopDesk) to improve CMDB quality.

  • Speeding up ITM activities by providing robust contextual data around configuration items (CI).

See product information for the ITSM connectors for BMC Helix Remedyforce, BMC Helix Remedy, Snow for ServiceNow, and TopDesk.