Customer details
Details about your customer's Snow Atlas system show only if your access to that customer's system is enabled. For more information on partner access, see Partner access.
Description
You can view key metrics for the health and status of the customer's Snow Atlas system. The data is synchronized daily with the customer's system and displayed in the customer details.
To access your customer's Snow Atlas system, you can select Sign in . To update the customer details page to be more recent than the latest synchronization, you can select Sync data. When you are notified that the synchronization is complete, you can view the metrics for the customer's Snow Atlas system which were current when the synchronization occurred.
You can select the Computers details tab or the Applications details tab to display metrics related to the customer's computers or applications, respectively.
Computers details
When you select the Computers details tab, the page shows the customer's name and alerts related to the computers for the specific customer. There is also a summary that shows information on the computers being monitored in the customer's Snow Atlas system.
You can view the change in the numbers compared to 30 days earlier and view how recent the data is by viewing the number of days that have passed since the last successful synchronization.
Computers charts
You can view a bar chart to visualize the number of computers that have been inventoried within the last 7 days, were last inventoried more than 7 days ago, are quarantined, or are inactive. From Actions you can select to view data for the last 7 days, 30 days, or 90 days. If there is no data for a specific date, no bar appears.
You can view pie charts which show the ratio of the number of computers of each computer type, hardware type, or operating system. The Most installed OS chart displays up to five operating systems.
Computers table
You can view a table which lists all of your customer's scanned computers grouped by Computer type, Hardware type, and Operating system. Data is shown for each grouping.
Computers fields
The table below lists all of the fields relating to computers on the Customers overview and Customer details pages and includes a description of each.
Field label | Description |
|---|---|
Number of computers | The total number of computers for the specified computer type, hardware type, and operating system. |
Quarantined | The scanned computers which have not sent data for the period defined in the SAM License Management setting Number of inactive days until a computer or mobile device is set to quarantine. For more information, see Computer and mobile device quarantine. |
Inactive | The scanned computers which are no longer expected to send data. For example, if a computer is put into storage it can be considered inactive. |
Inventoried (<=7 days) | The scanned computers which have sent data within the last 7 days. |
Inventoried (>7 days) | The scanned computers which have not sent data for more than 7 days. |
Computer type | The type of the computer. Examples of computer types are laptop, desktop, and server. |
Hardware type | The hardware type of the computer. Examples of hardware types are physical, on-premises, and cloud. |
Operating system | The operating system of the computer. Examples of operating systems are Microsoft Windows 11 and macOS 14. |
Status | OK if all computers have been inventoried within the last 7 days; otherwise Warning. |
Applications details
When you select the Applications details tab, the page shows the customer's name and alerts related to the applications for the specific customer. There is also a summary that shows information on the applications which have been identified in the customer's Snow Atlas system.
You can view the change in the numbers compared to 30 days earlier and view how recent the data is by viewing the number of days that have passed since the last successful synchronization.
Applications charts
You can view a bar chart to visualize the number of applications that are installed, are SaaS applications, or are unused applications. From Actions you can select to view data for the last 7 days, 30 days, or 90 days. If there is no data for a specific date, no bar appears.
You can view pie charts which show the ratio of the number of applications which are installed (by application name and by application manufacturer), applications which are denied, or which have one of four support statuses: Active, EOS, EOES, and EOL. The Most installed by... charts and the Most used denied applications chart display up to five applications each.
Applications fields
The table below lists all of the fields relating to applications on the Customers overview and Customer details pages and includes a description of each.
Field label | Description |
|---|---|
Number of applications | The total number of unique applications which have been identified. |
SaaS applications | The unique Software as a Service applications which have been identified. |
Denied applications | The unique installed applications which are not permitted by the customer. |
EOS | The applications which have a support status of end of service. |
EOES | The applications which have a support status of end of extended service. |
EOL | The applications which have a support status of end of life. |
Installed applications | The unique applications which have been installed. |
Unused applications | The applications which have not been used for at least seven days. |
Application | The name of the application. |
Manufacturer | The manufacturer of the application. |
Most used denied applications | The denied applications which have been used the most. |
Support | The support status for the application. Examples of support are Active, EOS, EOES, and EOL. |