Microsoft 365

The Microsoft 365 pages let you analyze information on the subscription plans, user activity, and costs for the cloud service. You can also link Microsoft 365 users to inventoried users, to improve accuracy of the statistics and insights.

The information is imported from the Microsoft 365 portal via Snow Integration Connector, refer to User guide: Microsoft 365 Connector for more information.

Note

Snow License Manager imports information from the Microsoft 365 portal about the total number of subscriptions and the number of subscriptions that have been assigned to users. However, there is no information about the costs for the Microsoft 365 subscriptions in the portal. Therefore, the cost periods must be added manually in Snow License Manager to be able to analyze this. For information about how to add cost periods, see Manage cost periods for Microsoft 365.

Overview

The page shows charts for Subscriptions, Users, and Annual spend. The charts can be filtered together on subscriptions that have user-based metrics. Annual spend can be selected to show as Monthly spend.

The Subscription utilization shows a breakdown for all subscriptions with user-based metrics. The bars show each subscription divided into Active and Inactive users, and Unprovisioned subscriptions.

The Insights help you gain insight on potential cost savings and optimization opportunities for your Microsoft 365 subscriptions, and link to the corresponding report for that optimization opportunity. The insight can for example highlight unlinked users, inactive users, downgrade opportunities, and users that may be double-licensed with a Microsoft 365 and a perpetual license.

Filter data from different portals

The filter function allows you to choose a portal to filter data from. The filter affects all pages that display data from the chosen portal. The filter can also be adjusted from these pages.

Subscriptions

Activity

The Activity page allows you to analyze optimization opportunities with subscriptions that are not utilized by the user.

The chart shows Subscription utilization for provisioned (assigned) licenses, divided into Active users and Inactive users. The chart shows historic data and can be filtered on a specific subscription and year.

The Subscription activity details table shows a breakdown on activity for all subscriptions, with data from the latest import from the Microsoft 365 portal. Select a subscription to go to the Activity details for a further breakdown of user activity.

Note

After installation of Snow License Manager 9.12, when the O365 service is started, migration of historic data for user activity starts automatically. The migration is only executed once, at this first start of the O365 service. The Subscription utilization chart shows accurate data, including Inactive users, only for periods occuring after installation of Snow License Manager 9.12. Historic data from before the installation of Snow License Manager 9.12, show only Active users and numbers are appoximate. They are only used to show trends.

Availability

The Availability page allows you to analyze optimization opportunities for subscriptions that have not been provisioned to a user and may be unnecessary. The charts shows Subscription availability, divided into Provisioned subscriptions and Unprovisioned subscriptions. The chart can be filtered on specific metrics and year.

The Subscription availability details table shows a breakdown on provisioned and unprovisioned subscriptions for all subscriptions. Select a subscription to go to the Activity details for a further breakdown of user activity.

Applications

The Applications page shows a breakdown table for all Microsoft 365 applications, their user activity, and the corresponding subscriptions. This page gives you an overview of the user activity for each Microsoft 365 application. Select a subscription to go to the Activity details for a further breakdown of user activity.

Activity details

The activity details page shows a chart over Active users, users with No activity, and Unlinked users, presented per month. You can view the chart for one year at a time.

The table gives a breakdown per subscription for users and their activity. Select a user to go to the Users view.

Unlinked users can be linked, see Link users.

Users

The Users page shows an overview of active and inactive users per month. You can view the chart for one year at a time. The User details table shows a breakdown of users and their activity. Select a user to go to the Users view.

Users view

The users view helps you to find optimization opportunities when a user has low activity on certain subscriptions and/or applications.

The Subscriptions tab shows which subscriptions the user has and their activity for each subscription. The Products tab shows the different applications and the user's activity on them.

Cost

The Cost page lets you analyze costs for your Microsoft 365 subscriptions to find potential savings on subscriptions that are unused. To get accurate information, you must add cost periods for your Microsoft 365 subscriptions.

The chart on the Cost page shows the Subscription costs for Active, Inactive and Unprovisioned subscriptions. The default view is the cost for all subscriptions, but you can filter on one subscription at a time in the chart. You can also filter on year, as long as historical data is available.

The Subscription cost details table shows a breakdown of costs for all subscriptions. You can search for specific subscriptions or values in the table, as well as sort the table based on ascending or descending values for a certain column. The column Wasted cost shows a summary of the costs for inactive users and unprovisioned subscriptions, which highlights potential cost savings.

Cost details for a subscription

To analyze the cost data for a specific subscriptions, select the row for that subscription. This opens the Cost details page for the subscription. The chart shows costs for Active and Inactive users, and Unprovisioned subscriptions per month. Costs for inactive users and unprovisioned subscriptions are a wasted spend.

The data below the chart shows costs for Unprovisioned subscriptions and Provisioned subscriptions for the current month, and cost for assigned subscriptions divided into inactive and active users. The data also shows accumulated total cost per month, if historical data is available.

Select View cost periods to go to the Manage costs page, where you can Manage cost periods for Microsoft 365.