Link users

To get the most value out of the Adobe Creative Cloud features in Snow License Manager, a match between existing users gathered from the inventory sources and the Adobe Creative Cloud portal users must be made. The usage of applications can then be connected to the corresponding Adobe Creative Cloud subscription and user.

Users are linked during the import of the Adobe Creative Cloud connector, by matching the email addresses of Snow License Manager users with the Adobe user names from the Adobe Creative Cloud Portal. If a match is found, the user is linked. When no match is found, the user remains unlinked.

To see users that are not linked, use the report Unlinked Adobe Creative Cloud users.

To link unlinked Adobe Creative Cloud users, the first step is to provide Snow License Manager users with correct email addresses in Snow License Manager, in one of the following ways:

  • Automatically import email addresses via Active Directory user discovery

  • Bulk import email addresses

  • Edit email address

See below for a description of each alternative.

When users have been provided with correct email addresses, they will be linked during the next import of the Adobe Creative Cloud connector. The import can be manually triggered in the Snow Integration Manager user interface.

Automatically import email addresses via Active Directory user discovery

Active Directory user discovery was introduced with Snow Inventory Server 5. When Active Directory user discovery is enabled, the email addresses for Active Directory users will be automatically imported to Snow License Manager.

Active Directory user discovery is enabled in the Snow Inventory Admin Console. For more information on how to enable Active Directory user discovery, see the User Guide for the Snow Inventory Admin Console.

Bulk import email addresses

If Active Directory user discovery is not used, or if you need to change the email addresses for some users, you can import the email addresses manually:

  1. Create a list with the user names of the Snow License Manager users that you want to match with a corresponding Adobe Creative Cloud user.

    The Snow License Manager users are found in the All users report or in the List all users view.

  2. Add a column with the matching Adobe user name for each user.

  3. Import the data by updating the existing users according to Import data.

    At the Field mappings step, ensure that the Adobe user name field is mapped to the Email address field.

Edit email address

You can also edit the email address for a user manually, by entering the Adobe user name in the E-mail box for the user, see Edit users.