Partner access
Your managed customers and the customers that have set up your access to their Snow Atlas system are listed. Some customers can enable or disable your access to their Snow Atlas system while you will always have access to your managed customers.
Description
When you have established a relationship with a Snow Atlas customer, that customer's domain, name, and ID are included in Partner access. If an established relationship is ended, the customer will not be included in Partner access.
Refer to the table below for more information.
Field label | Description |
|---|---|
Authorized users | You must add the users who are authorized to have access to each Snow Atlas customer's system. You can only add users who have access to your own Snow Atlas system. For more information on how to add users, see Invite users by entering details manually. NoteIf you authorize a user to have access to the customer's system using Partner access, the same person cannot be listed in the customer's system as a user. If you try to add a user who is already listed in Users in the customer's system, the sign in fails and an error message appears. An SSO provider must be enabled in your organization's Snow Atlas system for your authorized users to sign in to your customer's Snow Atlas system. For more information, see Single sign-on. |
Access status | When you have access to a customer's Snow Atlas system, you can sign in to their system and provide the services and assistance that they require. For managed customers, your access to their Snow Atlas system will always be enabled. Managed customers can view external access details such as access status and users with access, but cannot edit or disable the access. Other customers can set up and edit your access to their Snow Atlas system in External access. This access can be continuous, enabled for a specific period, or disabled. |
Managed customer | If your customer is a managed customer, they can only have an established relationship with you, and no other partner. The users you have authorized for a managed customer will always have full access to that customer's Snow Atlas system. |
Access | If a customer has enabled your access, whether continuous or for a specific period, the users you have authorized gain full access to that customer's Snow Atlas system: the Sign in link is available in Access and in Customer information. If a customer has disabled your access, you cannot sign in to that customer's Snow Atlas system: the Sign in link does not appear in Access or in Customer information. If your access is enabled, you can also use the Sign in link from the customer details page to gain access to your customer's Snow Atlas system. For more information, see Customer details. |