The user interface

The key components of the user interface are:

  • The Domain browser - marked with a blue line.

  • The User group information area - marked with a green line.

    The area is divided into the Status tab, Devices tab, Packages tab, and Users tab.

  • The Category menu - marked with a red line.

SDMUserInterface3.png

Domain browser

The Domain browser contains three tabs: Groups, Services, and Tags.

Use the Groups tab to navigate to a user group. The user groups are arranged in a tree structure, representing the structure of the organization. Select a user group to view information about the user group. The information is displayed on the tabs in the User group information area.

Use the Services tab to view:

  • Android Zero Touch (AZT) devices

  • Device Enrollment Program (DEP) devices

  • Orphaned devices

Read more in Manage AZT and DEP enrolled devices and Manage orphaned devices.

Use the Tags tab to view all tags in the domain, and the number of tagged devices for each tag. Read more about tags in Manage tags.

Status tab

Use the Status tab to get an overview of the status of the user group that is selected in the Domain browser, and to perform actions on devices with issues in the user group.

The tab shows the overall status of the devices in the user group, the package delivery progress for the devices, and the status of the subgroups of the selected user group. 

Status

The overall status of the user group is displayed as either Good or Requires attention.

If the status is Good, no device has issues that require attention.

If the status is Requires attention, one or more devices in the user group have issues that require attention. Device issues that require attention are rooted or jailbroken devices, devices unenrolled by the user, or devices not connected for the last 30 days

View a list of the devices that require attention by clicking on the device issue.

Perform actions on a device that requires attention by selecting the device in the list, and then selecting an action from the Device actions menu. Available device actions are:

Select

To

Update

Ask the device to connect to the system and refresh all device data.

Re-enroll

Re-enroll the device.

Delete

Delete the device from the domain.

Wipe

Remove all configurations and data from the device.

Package delivery

The status of the package delivery progress to the devices in the selected user group is divided into four categories:

  • Queued deliveries - The package is queued on the server and is waiting for the device to connect.

    For Google EMM application packages, the status means that the package is waiting for Google EMM to confirm delivery intention.

  • Processing deliveries - The device is attempting to apply the package.

    The processing time may by affected by, for example:

    • The type of package profile. Android packages generally take longer to apply.

    • If user interaction, for example confirming the installation, is required for completion of the package delivery.

  • Applied successfully - The package has successfully been applied to the device.

    For Google EMM application packages, the status means that Google Play has taken over the responsibility for the installation of the package.

  • Failed to apply - The device or Google EMM has reported failure to apply the package.

    Some examples are:

    • A Wi-Fi SSID with the same name as in a package that is already assigned to the device.

    • The device or OS version does not support the package setting.

Select a category to view a list of the devices in that category. For each device the following information is shown:

  • Name - The name of the device.

  • Profile - The enrollment profile of the device, for example Android or iOS.

  • Package - The name of the package.

  • Status message - More detailed information about the package delivery status for the device.

Subgroups

The status and package delivery progress for the immediate subgroups of the selected user group is listed. 

For each subgroup the following information is shown:

  • Name - The name of the subgroup.

  • Users - The number of users in the subgroup.

  • Devices - The number of devices in the subgroup.

  • Status - Shows if the status is good or if any device in the group requires attention.

  • Package delivery - Shows the package delivery progress of the subgroup as a stacked bar.

Select a subgroup to view more detailed information about the status and package delivery progress for the subgroup.

Note

Only the immediate subgroups of the selected user group are shown. The status and package delivery progress for subgroups further down in the domain hierarchy is not shown.

Devices tab

Use the Devices tab to view, and perform actions on, the devices in the user group that is selected in the Domain browser.

For each device the following information is shown:

  • Name - The name of the device.

  • User - The name of the user.

  • Profile - The device's enrollment profile, for example Android or iOS.

  • Phone number - The phone number associated with the device.

  • Connectivity - Indicates when the device last connected to the system. The connectivity status is set to one of:

    • Online - The device is connected.

    • OK - The device last connected within the last 7 days.

    • Poor - The device last connected within the last 7 to 30 days.

    • Bad - The device has not connected for the last 30 days.

    • None - The device is not enrolled.

View detailed information about a specific device by clicking on the device in the list.

Update the information for one or more devices by selecting the devices in the list and then select Update

Perform actions on the devices by selecting one or more devices in the list, and then selecting an action from the More options MoreOptionsMenu.jpg menu. Available device actions are:

Select

To

Enroll

Enroll the selected devices.

Manage tags

Add or remove tags for the selected devices.

Delete

Delete the selected devices from the system.

Allow access

Enable the selected devices to synchronize with Microsoft Exchange.

Block access

Block the selected devices from synchronizing with Microsoft Exchange.

Remove sync partnership

Temporarily remove the selected devices from synchronizing with Microsoft Exchange.

Packages tab

Use the Packages tab to view the packages assigned to the user group that is selected in the Domain browser, and to perform user group specific actions on the packages, for example to add or remove a package from the user group.

A package can be directly assigned to the user group, or inherited from a user group higher up in the domain hierarchy.

The packages tab contains two lists: one list which shows the packages that are directly assigned to the selected user group, and one list which shows inherited packages.

For each package the following information is shown:

  • Name - The name of the package.

  • Package type - The type of the package, for example Wi-Fi, Passcode or Restrictions.

  • Supported profiles - The device profiles, for example iOS or Android, that are supported by, and compatible with, the package. The package will only target devices with a supported profile.

  • Group device impact - The number of devices that the package is targeting in the selected user group. 

    If the package contains a smart filter, a filter symbol FilterSymbol.jpg is shown next to the device number in the Group device impact cell.

    The number of impacted devices may be less than the total number of devices in the user group. Select the Group device impact cell for the package to see the Impact calculation for the user group. The following information is shown:

    • Total devices - The total number of devices in the user group.

    • Not enrolled - The number of devices in the user group that are not enrolled. Devices that are not enrolled will not be targeted by the package. 

    • Incompatible profile - The number of devices in the user group with an incompatible profile. Devices that do not have one of the package's supported profiles will not be targeted by the package.

    • Smart filter - The number of devices in the user group that do not fulfill the conditions of the package's smart filter. If the package contains smart filters, devices that do not fulfill the conditions of the smart filters will not be targeted by the package.

    • Total impacted devices - The total number of impacted devices equals the Total number of devices subtracted by the number of Not enrolled devices, the number of devices with an Incompatible profile and the number of devices that do not fulfill the conditions of the Smart filter.

  • Delivery status - Shows the delivery progress for the package in the selected user group as a stacked bar.

Use the Add package menu to add packages to the user group. Read more about adding packages in Manage device settings using packages.

Perform actions on existing packages in the selected user group by selecting one or more packages in the list, and then selecting an action from the More options MoreOptionsMenu.jpg menu. Available package actions for the user group are:

Select

To

Remove

Remove the selected packages from the devices in the user group.

Users tab

Use the Users tab to view and perform actions on the users in the user group that is selected in the Domain browser.

For each user the following information is shown:

  • Name - The name of the user.

  • Username - The user's unique identifier name.

  • Email address - The user's email address.

  • Device count - The number of devices associated with the user.

View detailed information about a specific user by clicking on the user in the list.

Perform actions on the users by selecting one or more users in the list and selecting an action from the More options MoreOptionsMenu.jpg menu. Available user actions are:

Select

To

Allow user

Allow the selected users to synchronize with Microsoft Exchange.

Block user

Block the selected users from synchronizing with Microsoft Exchange.

Category menu

The Category menu sorts the information in Snow Device Manager into categories that are not user group dependent, for example Users, Devices and Packages.

This section gives an overview of the available commands for each category in the Category menu.

Start menu

Use the Start menu to go to the Domain browser, the search view, or the Snowboard.

Select

To

Browser

Go to the Domain browser.

Search

Go to the search view to search for devices, users or packages.

Snowboard

Go to the Snowboard to see a quick overview of the status of devices and users.

Users menu

Use the Users menu to find a user and view detailed information about the user.

If you are a Domain admin, you can also use this menu to set roles and permissions for other users.

Select

To

Search for user

Search for a user and go to the User overview view for that user.

Roles and permissions management

Manage user roles and permissions.

This command is only available for the Domain admin role.

Devices menu

Use the Devices menu to find a device and view detailed information about the device, or to create or enroll devices.

Select

To

Search for devices

Search for a device.

Create a single device

Manually create a device.

Create multiple devices

Bulk create devices.

Enroll by QR code

Create and enroll a device by QR code.

Packages menu

Use the Packages menu to view, and perform actions on, all created packages in the domain.

Select

To

Overview

Go to the Packages overview view.

Applications menu

Use the Applications menu to view and manage applications.

Select

To

Manage applications

Go to the Application management view.