The Cloud Extender is a component used for integrating both cloud and on-premise domains with external data sources such as:

  • Active Directory (AD) and LDAP integration for retrieving and continuously syncing Windows domain users, meta data and groups. This integration is critical for:

    • Using the existing AD-structure to effortlessly mirror a domain structure in the SDM domain.

    • Allow users of all roles to log in to SDM with their AD credentials.

    • Allow creation and distribution of user auth (AD) based certificates for enterprise-grade WiFi, VPN, et cetera.

    • Allow user management in AD only.

    • Allow automatic sync of OU/user/device data to Inventory/SLM data.

  • Exchange integration for retrieving basic information for Exchange synced devices, and:

    • Automatically create these devices in SDM and simplify manual enrollment of legacy devices.

    • Block/allow/wipe mail sync for connected devices

  • Public Key Infrastructure (PKI) integration (PKI/CA) for user and device certificates.

This document describes how to install and setup Cloud Extender and how to configure the integrations. It also describes how to create a service account which allows the service to connect to the Exchange server remotely.


To be able to install and configure Cloud Extender you must have:

  • Active Directory service account (with user privilege)

  • Windows OS

  • Connection information to Active Directory server

  • Network access from Cloud Extender server to Snow Device Manager Gateway (preferred) OR Server

  • Cloud Extender MSI (installation package)

  • Snow Configuration file from the creation of the Cloud Extender service in the Domain Admin tool


Only one Cloud Extender can be installed per server since the server runs as a windows service. For other configurations, please contact your service representative.