Manage devices

This section describes how to manage devices in Snow Device Manager.

Create and enroll devices

Devices can be manually created and enrolled in Snow Device Manager. This is used for devices that are not created via a device enrollment program, or by synchronizing via Microsoft Exchange.

Create a single device

To manually create a single device:

Navigate to the Create a single device view according to one of the following steps:
- On the Devices menu, select Create a single device.
- Navigate to the User overview view, and then select Create device for this user from the More options menu.
To select a device profile, either select to autodetect the device profile, or select the device profile.
To select a user, type a keyword in the Search box and select a user.
User information is automatically fetched from Snow Device Manager.
To enter device information:
- Type a user name in the User box.
- Type an email address in the Send registration email to box.
- To name the device other than by user name and device model, clear the Name the device by user name and device model box, and type a device name in the Device name box.
- Optionally, type a phone number in the Device phone number box.
Select Create device.
If the device was successfully created, an information message is displayed.
Both a text and email message are sent to the device with instructions for the user how to enroll the device.

Create multiple devices

Multiple devices can be created at the same time by uploading an import file to Snow Device Manager.

On the Devices menu, select Create multiple devices.
The Create multiple devices view appears.
Select Upload file in the top right corner.
The Import file dialog box appears.
In the dialog box:
1. Drag a file to the import area or select Select a file to select a file.
2. Verify that the correct delimiter is selected in the Select delimiter list.
3. Match the columns in the import file with the correct columns in Snow Device Manager by selecting the columns in the drop-down lists.
4. Select Import file.
  The Create multiple devices view appears again, showing the rows in the import file. If the import file contains rows with incomplete data, the incomplete fields are highlighted.
If needed, correct the data in the incomplete fields and then select the icon.
Rows with valid data are moved to the Rows with complete and valid data section.
Select Finish.
The Create multiple devices summary shows the result of the registration.
To export a file with the created devices, select Export successfully created devices.
To export a file with the devices that failed to create, select Export devices that failed to create.
To start a new registration, select Create new device.

Note

The format type of the the import file must be CSV. It is recommended to specify the information in the import file as username,email,phone.

It is recommended to only import files with less than 250 rows. To import files with more than 250 rows, contact Snow Support.

Create and enroll a device by scanning a QR code

A factory reset Android device, which is to be managed as Device Owner, can be enrolled by scanning a QR code in Snow Device Manager.

To create and enroll a device by scanning a QR code:

On the Devices menu, select Enroll by QR code.
Step 1, Select a user, of the Enroll by QR code view appears.
To select a user, type a keyword in the Search box, select a user, and select Next.
Step 2, Configure settings, of the Enroll by QR code view appears.
To configure the enrollment settings:
- Select the Encrypt device check box to protect the device from unauthorized access.
- Select the Leave system apps enabled to give the user access to the system apps.
  System apps are disabled by default. System apps may vary depending on the manufacturer and model.
Select Next.
Step 3, Enroll device, of the Enroll by QR code view appears.
Scan the QR code with the device.
An email is sent to the device with instructions for the user how to enroll the device.
Optionally, continue creating new devices:
- To create a new device for the same user, select Same user.
  A new QR code is displayed, which can be scanned by the new device.
- To create a new device for a new user, select New user.
  Repeat steps Step 2 to Step 5 for the new device.

Enroll an already created device

A device can be manually enrolled in Snow Device Manager if it has been manually created, or if it has been imported from Microsoft Exchange via Cloud Extender.

To enroll a previously created device:

Navigate to the Device overview view for the device.
On the More options menu, select Enroll.
Both a text and email message are sent to the device with instructions for the user how to enroll the device.

Alternatively, if you want to enroll several devices in a user group at the same time:

In the Domain browser, navigate to the user group with the devices.
On the Devices tab, select the check boxes for the devices that are to be enrolled.
On the More options menu, select Enroll.
Both a text and email message are sent to the device with instructions for the user how to enroll the device.

Re-enroll a previously enrolled device

A device may have to be re-enrolled if the user has removed the Snow app or the Device Management profile from the device, or if the device has been wiped. When a device is re-enrolled, new enrollment messages with a new enrollment PIN code will be sent to the device.

To re-enroll a device:

Navigate to the Device overview view for the device.
On the More options menu, select Re-enroll.
Both a text and email message are sent to the device with instructions for the user how to enroll the device.

View device

View information about a specific device in the Device overview view.

To go to the Device overview view:

On the Devices menu, select Search for device.
Type a keyword in the Search for devices box and then select the device from the drop-down list.
Information about the device is displayed in the Device overview view.

Or, alternatively:

In the Domain browser, navigate to the user group for the device.
On the Devices tab, select the device from the list of devices.
Information about the device is displayed in the Device overview view.

Edit device

The device Name and Phone number can be edited in the Device overview view.

Navigate to the Device overview view for the device.
Select Edit.
The Edit device dialog box appears.
Edit Name and Phone number.
Select Confirm.

Update device

To update the information about a device:

Navigate to the Device overview view for the device.
Select Update.
The updated information about the device is displayed.

Alternatively, if you want to update several devices in a user group at the same time:

In the Domain browser, navigate to the user group with the devices.
On the Devices tab, select the check boxes for the devices that are to be updated.
Select Update.
The updated information about the devices is displayed.

Change ownership of device

To change the ownership of a device:

Navigate to the Device overview view for the device.
On the More options menu, select Change owner.
The Set ownership view appears.
Type a keyword in the New user box and select the new user from the drop-down list.
A preview of what packages will be removed, unchanged or added to the device when the ownership changes appears.
Select Confirm.
The device is moved to the new user.

Set owner for device

To allocate a DEP or AZT enrolled device, or an orphaned device, to a user in the domain hierarchy:

In the Domain Browser, and on the Services tab, select Device Enrollment Program, Android Zero Touch, or Orphaned devices.
In the list of devices, and on the row of the device, select Set owner.
The Set ownership view appears.
Type a keyword in the New user box and select the new user from the drop-down list.
A preview of what packages will be added to the device appears.
Select Set owner.
The device is assigned to the new user, and is moved from the Services tab to the user group of the new user.

Set device passcode

The passcode for an enrolled Android device can be set remotely from Snow Device Manager. This can be useful, for example, when a device is lost and you want to lock it to prevent unauthorized access.

To change the passcode for a device:

Navigate to the Device overview view for the device.
On the More options menu, select Set device passcode.
The Set device passcode dialog box appears.
Enter the new passcode for the device.
The passcode must be minimum 4, and maximum 16, characters long.
Select Set device passcode.
The passcode is set for the device.

Lock device screen

An enrolled Android device can be locked remotely from Snow Device Manager. This can be useful, for example, when a device is lost and you want to lock it to prevent unauthorized access.

To lock a device:

Navigate to the Device overview view for the device.
On the More options menu, select Lock device screen.
A confirmation window appears.
Select Lock device screen.
The screen is locked.

Wipe device

When a device is wiped, all configurations and data are removed from the device. For devices with a work profile, only the work profile and its content is removed from the device.

Only enrolled devices can be wiped.

To wipe a device:

Navigate to the Device overview view for the device.
On the More options menu, select Wipe.
A confirmation window appears.
Select Wipe.
A wipe command is sent to the device.

Delete device

A device should be deleted from the Snow Device Manager domain if it is no longer to be managed by the domain. This might occur, for example, if the end user has left the company or if the device is retired.

To delete a device:

Navigate to the Device overview view for the device.
On the More options menu, select Delete.
A confirmation window appears.
Select Delete.
The device is deleted.

Alternatively, if you want to delete several devices in a user group at the same time:

In the Domain browser, navigate to the user group with the devices.
On the Devices tab, select the check boxes for the devices that are to be deleted.
On the More options menu, select Delete.
A confirmation window appears.
Select Delete.
The devices are deleted.

Manage tags for one or more devices

See Manage tags for information on tags and how to manage tags.

Allow device to synchronize with Microsoft Exchange

To allow one or more devices to synchronize with Microsoft Exchange:

In the Domain browser, navigate to the user group to which the devices belong.
On the Devices tab, select the check boxes for the devices that are to be allowed to synchronize with Microsoft Exchange.
On the More options menu, select Allow access.
A confirmation window appears.
Select Allow.
The devices are allowed to synchronize with Microsoft Exchange

Block device from synchronizing with Microsoft Exchange

To block a device from synchronizing with Microsoft Exchange, for example if the device has been stolen:

In the Domain browser, navigate to the user group to which the devices belong.
On the Devices tab, select the check box for the device that is to be blocked from synchronizing with Microsoft Exchange. More than one check box can be selected.
On the More options menu, select Block access.
A confirmation window appears.
Select Block.
The device is blocked from synchronizing with Microsoft Exchange

Remove device from sync partnership

In the event of a synchronization error between a device and Microsoft Exchange, the device may have to be temporarily removed from the synchronization to correct the error.

To remove one or more devices from synchronization with Microsoft Exchange:

In the Domain browser, navigate to the user group with the devices.
On the Devices tab, select the check boxes for the devices that are to be removed from synchronization.
On the More options menu, select Remove sync partnership.
A confirmation window appears.
Select Remove partnership.
The devices are temporarily removed from synchronization. The connection between the devices and Microsoft Exchange will be reestablished as of the next synchronization.

Manage AZT and DEP enrolled devices

Devices that have been enrolled via Android Zero Touch (AZT), or Apple's Device Enrollment Program (DEP), will be visible in the Android Zero Touch or Device Enrollment Program section of Snow Device Manager once the end user turns on the device and the automatic enrollment is completed.

In the Domain browser, select the Services tab, and then select Android Zero Touch or Device Enrollment Program to see a list of all devices enrolled via AZT or DEP that have not yet been allocated to a user in the domain hierarchy.

The list shows the same device information as the Devices tab, plus the IMEI and serial number.

View detailed information about a device by clicking on the device row in the list.

Update the information for one or more devices by selecting the check boxes for the devices in the list and then select Update.

Perform actions on the devices by selecting one or more devices in the list, and then selecting an action from the More options menu.

To set a new owner for a device, see Set owner for device.

Manage orphaned devices

A device is orphaned when the user no longer exists in the synchronized part of the Active Directory, or if the user has been manually deleted from the system.

When a device is orphaned, all package configurations are automatically uninstalled from the device.

For each orphaned device the following information is shown:

Previous owner - The username of the previous owner.
Previous group - The name of the previous user group.
Profile - The device's enrollment profile, for example Android or iOS.
Model - The device model.
Connectivity - The connectivity status of the device.
Orphaned since - The date and point in time when the device was orphaned.
Reason - A description of what caused the device to be orphaned, for example that the user was deleted by admin.