Configure a split server installtion

This chapter describes how to configure Snow Device Manager for a split server installation.

Configure back end services

Configure components

  1. In the SDM Server Configuration wizard, select the Service check box, and then click Next.

  2. Type License Name and Activation Code (provided by your local Snow contact).


    If the server does not have an internet connection, enter unlock as Activation code to bypass this step. To activate the license, add the hardwareID in the master license tool. To find the hardwareID, open CMD with Admin rights and write rvtool hardwareid.

    Front end registry entries for Customer Name and Customer Serial must be the same as on the back end.

  3. Click Activate.

Connect to the database

  1. In the SDM Server Configuration wizard, configure the database:

    1. Select MSSQL as database provider.

    2. Enter the Server for the database.

    3. For an SQL user, clear the IntegratedSecurity check box and type the name of the SQL user in the User box and the password in the Password box.

    4. Leave the information in the DB Shema and LogDB Schema boxes as is.

    5. To connect an existing database for the DB Schema and/or the LogDBSchema instead of creating a new one, select the Use Existing Schema check boxes.

  2. Click Validate.


    If there is an error message, verify that the SQL server allows login with SQL user account, and not only to windows, and the correct permissions.

Configure the server

  1. In the SDM Server Configuration wizard, configure the server:

    1. Leave the information in the Instance box as is.


      The Instance name is a subnet-wide unique name for this SDM Instance. Other services, such as Gateway, will use this to automatically connect to the server. The instance name is set to the license name by default.

    2. In the Password and Re-enter password boxes, type the password for the admin user.

    3. In the Email and Re-enter email boxes, type the email address of the admin user.

  2. Click Next.

Create the database and server

  1. In the SDM Server Configuration wizard, create the database and server:

    1. Click Start.

      The log list shows the progress of creating the database and services.

    2. When the setup is finished and configured, click Next.

  2. Click Finish to start the SDM services.

    The SDM Service Center dialog box appears.


    • If the Service Center dialog box doesn’t appear, right-click the blue SMIS Icon in the tray and select Show, or start the Service Center from [InstallDir]\Tools\RvServiceCenter.exe.

    • The Service Center tray application is by default set to auto-start. When the Service Center dialog box is closed, it is minimized to the tray. To display the Service Controller, right-click it and select Show to display. [InstallDir] is by default c:\SDM.

Configure front end services

  1. Start the SDMServer[Version].msi.

    The SDM Server Configuration wizard appears.

  2. Click Next.

  3. Clear the Server check box and select all the other options.

  4. Click Next.

  5. Configure the service:

    1. Enter the external DNS in the External Host box.

    2. In the Address box under Connect to Server (default), change the IP to the server IP.

  6. Click Next.

Start the configuration

  1. In the SDM Server Configuration wizard: configure the server:

    1. Click Start.

    2. When the setup is finished and configured, click Next.

    3. Click Finish to install and start the SDM Services.

      The SDM Service Center will open and display the services

  2. Click the R icon.

    The SDM System Manager is started.

  3. Login with the credentials for the Admin user created in Configure the server.