Install Snow for ServiceNow apps

Install the applications Product and Service Catalog Update by Snow Software, and CMDB Integration by Snow Software from the ServiceNow Store.

Please note that both applications must be requested and installed, as the CMDB app has a dependency on the Catalog app.

  1. Sign in to ServiceNow Store, https://store.servicenow.com.

  2. Locate the application.

  3. Select Request app.

    Store_get_cmdb
  4. If prompted, sign in with your HI credentials.

    HI_Credentials.png

    Note

    When the installation request has been processed in the ServiceNow Store, the application is available for download in your instance.

    It can take up to two business days before the request has been approved. Therefore, start the request process, Step 1 to Step 4, ahead of the planned implementation date.

  5. In ServiceNow, navigate to System Applications, and select the Downloads tab.

  6. If there are many applications in the list, use the search functionality to find the applications:

    • Snow Software Catalog Integration

    • Snow Software CMDB Integration

  7. Select Install to install the two applications.

  8. Follow the steps of the Guided Setup provided with each application.

    Note

    The Guided Setup will point you back to this document for configuration regarding Snow License Manager and Snow Integration Manager.