Replicated inventory information

The Snow Integration Connector for BMC Helix Remedyforce imports the following types of inventory data from Snow License Manager web API to the BMC Helix Remedyforce dataset.

Bios

Target object name: BMC_BIOSElement

Source field

Target field

Target field name

«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"»

"Snow_Id_c"

SnowId

«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_BIOSElement

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | BiosSerialNumber

"BMCServiceDesk__SerialNumber__c"

SerialNumber

Computer | Hardware | BiosVersion

"BMCServiceDesk__Version_Number__c"

VersionNumber

Card

Target object name: BMC_Card

Source field

Target field

Target field name

«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"»

"Snow_Id_c"

SnowId

«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Card

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Hardware | DisplayAdapters | Name

"BMCServiceDesk__ShortDescription__c"

ShortDescription

"Video Card"

"BMCServiceDesk__CardType__c"

CardType

CD Rom Drive

Target object name: BMC_CDRomDrive

Source field

Target field

Target field name

«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"»

"Snow_Id__c"

SnowId

«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_CDROMDrive

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Computer

Target object name: BMC_ComputerSystem

Source field

Target field

Target field name

«"computer_» + Computer | Id + «_» + Computer | Name + «"»

"Snow_Id__c"

SnowId

«"computer_» + Computer | Id + «_» + Computer | Name + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"computer_» + Computer | Id + «_» + Computer | Name + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_ComputerSystem

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

“Deployed”

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Domain

"BMCServiceDesk__Domain__c"

Domain

Computer | Name

BMCServiceDesk__Hostname__c

Hostname

Computer | Manufacturer

BMCServiceDesk__ManufacturerName__c

ModelManufacturer

Computer | Model

BMCServiceDesk__Model__c

ModelName

Computer | IsVirtual

BMCServiceDesk__IsVirtual__c

IsVirtual

“Desktop”, “Laptop”, “Server”

BMCServiceDesk__PrimaryCapability__c

PrimaryCapability

Computer | BiosSerialNumber

BMCServiceDesk__SerialNumber__c

Serial

Computer | Hardware | PhysicalMemoryMb

BMCServiceDesk__TotalPhysicalMemory__c

TotalPhysicalMemory

Computer | Status

SLM_Status__c

SLM Status

Model | RemedyforceId

BMCServiceDesk__FKModel__c

FKModel

IP Endpoint

Target object name: BMC_IpEndpoint

Source field

Target field

Target field name

«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"»

"Snow_Id__c"

SnowId

«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_IPEndpoint

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer |Hardware |NetworkAdapters | Name

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Computer |Hardware |NetworkAdapters | IpAddress

"BMCServiceDesk__Address__c"

Address

"IPv4" | "IPv6" | "Unknown"

"BMCServiceDesk__AddressType__c"

AddressType

LAN Endpoint

Target object name: BMC_LanEndpoint

Source field

Target field

Target field name

«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"»

"Snow_Id__c"

SnowId

«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_LANEndpoint

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer |Hardware |NetworkAdapters | Name

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Computer | Hardware |NetworkAdapters | MacAddress

"BMCServiceDesk__MACAddress__c"

MacAddress

Logical Disk

Target object name: BMC_LogicalDisk

Source field

Target field

Target field name

«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"»

"Snow_Id__c"

SnowId

«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_LogicalDisk

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Computer | Hardware | LogicalDisks | SizeMb

"BMCServiceDesk__Available_Capacity__c"

AvailableCapacity

Memory

Target object name: BMC_Memory

Source field

Target field

Target field name

«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"»

"Snow_Id__c"

SnowId

«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Memory

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Hardware | PhysicalMemoryMb

"BMCServiceDesk__Capacity__c"

Capacity

Mobile Device

Target object name: BMC_Phone | BMC_Tablet

Source field

Target field

Target field name

(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"»

"Snow_Id__c"

SnowId

(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Phone | BMC_Tablet

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

MobileDevice | Manufacturer

"BMCServiceDesk__ManufacturerName__c"

Manufacturer

MobileDevice | Model

"BMCServiceDesk__Model__c"

Model

MobileDevice | Status

"SLM_Status__c"

SLM Status

Model | RemedyforceId

"BMCServiceDesk__FKModel__c"

FKModel

Model

Target object name: BMC_Phone | BMC_Tablet | BMC_ComputerSystem

Source field

Target field

Target field name

«"» + Computer | Model + « (» + Computer | Manufacturer + «)"»

"Name"

ModelName

BMC_Phone | BMC_Tablet | BMC_ComputerSystem

"BMCServiceDesk__FKCMDB_Class__c"

FKCMDBClass

"False"

"BMCServiceDesk__Inactive__c"

Inactive

Computer | Manufacturer

"BMCServiceDesk__Manufacturer__c"

Manufacturer

«"model_» + Computer | Manufacturer + «_» + Computer | Model + «"»

"Snow_Id__c"

SnowId

Product

Target object name: BMC_Product

Source field

Target field

Target field name

«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"»

"Snow_Id__c"

SnowId

«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Product

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Application | Name

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Application | ManufacturerName

"BMCServiceDesk__ManufacturerName__c"

ManufacturerName

"Standard Product"

"BMCServiceDesk__ProductType__c"

ProductType

Operating System

Target object name: BMC_OperatingSystem

Source field

Target field

Target field name

«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»

"Snow_Id__c"

SnowId

«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_OperatingSystem

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer.OperatingSystem

"BMCServiceDesk__ShortDescription__c"

ShortDescription

Person

Target object name: BMC_Person

Source field

Target field

Target field name

«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"»

"Snow_Id__c"

SnowId

«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Person

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

User | Username

BMCServiceDesk__ShortDescription__c"

ShortDescription

User | Email

BMCServiceDesk__Email__c

Email

User | FullName

BMCServiceDesk__FirstName__c

Firstname

User | FullName

BMCServiceDesk__MiddleName__c

Middlename

User | FullName

BMCServiceDesk__LastName__c

Lastname

User | MobilePhoneNumber

BMCServiceDesk__MobilePhone__c

MobilePhoneNumber

Processor

Target object name: BMC_Processor

Source field

Target field

Target field name

«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"»

"Snow_Id__c"

SnowId

«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"»

"BMCServiceDesk__InstanceID__c"

InstanceID

«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"»

"BMCServiceDesk__Name__c"

InstanceName

"Snow Software"

"BMCServiceDesk__Source__c"

Source

BMC_Processor

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"Deployed"

"BMCServiceDesk__CI_Status__c"

CIStatus

Computer | Hardware | NumberOfProcessors

"BMCServiceDesk__NumberOfLogicalProcessors__c"

NumberOfLogicalProcessors

Computer | CoreCount

"BMCServiceDesk__NumberOfCores__c"

NumberOfCores

Relation

Target object name: BMC_HostedSystemComponents

Source field

Target field

Target field name

«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"»)

"Snow_Id__c"

SnowId

«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"»)

"BMCServiceDesk__InstanceID__c"

InstanceID

«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"»)

"BMCServiceDesk__Name__c"

RelationshipName

Computer | RemedyforceId

"BMCServiceDesk__Source__c"

Source

BMC_HostedSystemComponents

"BMCServiceDesk__CMDB_Class__c"

CMDBClass

"No"

"BMCServiceDesk__HasImpact__c"

HasImpact

"Component" | "Most Frequent User"

"BMCServiceDesk__ImpactDirection__c"

ImpactDirection

Component | RemedyforceId

"BMCServiceDesk__Destination__c"

Destination