Replicated inventory information
The Snow Integration Connector for BMC Helix Remedyforce imports the following types of inventory data from Snow License Manager web API to the BMC Helix Remedyforce dataset.
Bios
Target object name: BMC_BIOSElement
Source field | Target field | Target field name |
|---|---|---|
«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"» | "Snow_Id_c" | SnowId |
«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"bios_» + Computer | Id + «_» + Computer | Name + «_» + Computer | BiosSerialNumber + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_BIOSElement | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | BiosSerialNumber | "BMCServiceDesk__SerialNumber__c" | SerialNumber |
Computer | Hardware | BiosVersion | "BMCServiceDesk__Version_Number__c" | VersionNumber |
Card
Target object name: BMC_Card
Source field | Target field | Target field name |
|---|---|---|
«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"» | "Snow_Id_c" | SnowId |
«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"card_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | DisplayAdapters | Name + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Card | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Hardware | DisplayAdapters | Name | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
"Video Card" | "BMCServiceDesk__CardType__c" | CardType |
CD Rom Drive
Target object name: BMC_CDRomDrive
Source field | Target field | Target field name |
|---|---|---|
«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"» | "Snow_Id__c" | SnowId |
«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"CdRom-drive_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_CDROMDrive | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Hardware | OpticalDrives | Name + Computer | Hardware | OpticalDrives | OpticalDriverType | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Computer
Target object name: BMC_ComputerSystem
Source field | Target field | Target field name |
|---|---|---|
«"computer_» + Computer | Id + «_» + Computer | Name + «"» | "Snow_Id__c" | SnowId |
«"computer_» + Computer | Id + «_» + Computer | Name + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"computer_» + Computer | Id + «_» + Computer | Name + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_ComputerSystem | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
“Deployed” | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Domain | "BMCServiceDesk__Domain__c" | Domain |
Computer | Name | BMCServiceDesk__Hostname__c | Hostname |
Computer | Manufacturer | BMCServiceDesk__ManufacturerName__c | ModelManufacturer |
Computer | Model | BMCServiceDesk__Model__c | ModelName |
Computer | IsVirtual | BMCServiceDesk__IsVirtual__c | IsVirtual |
“Desktop”, “Laptop”, “Server” | BMCServiceDesk__PrimaryCapability__c | PrimaryCapability |
Computer | BiosSerialNumber | BMCServiceDesk__SerialNumber__c | Serial |
Computer | Hardware | PhysicalMemoryMb | BMCServiceDesk__TotalPhysicalMemory__c | TotalPhysicalMemory |
Computer | Status | SLM_Status__c | SLM Status |
Model | RemedyforceId | BMCServiceDesk__FKModel__c | FKModel |
IP Endpoint
Target object name: BMC_IpEndpoint
Source field | Target field | Target field name |
|---|---|---|
«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"» | "Snow_Id__c" | SnowId |
«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"ip-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | IpAddress + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_IPEndpoint | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer |Hardware |NetworkAdapters | Name | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Computer |Hardware |NetworkAdapters | IpAddress | "BMCServiceDesk__Address__c" | Address |
"IPv4" | "IPv6" | "Unknown" | "BMCServiceDesk__AddressType__c" | AddressType |
LAN Endpoint
Target object name: BMC_LanEndpoint
Source field | Target field | Target field name |
|---|---|---|
«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"» | "Snow_Id__c" | SnowId |
«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"lan-endpoint_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | NetworkAdapters | Name + «_» + Computer | Hardware | NetworkAdapters | MacAddress+ «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_LANEndpoint | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer |Hardware |NetworkAdapters | Name | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Computer | Hardware |NetworkAdapters | MacAddress | "BMCServiceDesk__MACAddress__c" | MacAddress |
Logical Disk
Target object name: BMC_LogicalDisk
Source field | Target field | Target field name |
|---|---|---|
«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"» | "Snow_Id__c" | SnowId |
«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_LogicalDisk | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Hardware | LogicalDisks | Name + Computer | Hardware | LogicalDisks | VolumeName | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Computer | Hardware | LogicalDisks | SizeMb | "BMCServiceDesk__Available_Capacity__c" | AvailableCapacity |
Memory
Target object name: BMC_Memory
Source field | Target field | Target field name |
|---|---|---|
«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"» | "Snow_Id__c" | SnowId |
«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"memory_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | PhysicalMemoryMb + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Memory | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Hardware | PhysicalMemoryMb | "BMCServiceDesk__Capacity__c" | Capacity |
Mobile Device
Target object name: BMC_Phone | BMC_Tablet
Source field | Target field | Target field name |
|---|---|---|
(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"» | "Snow_Id__c" | SnowId |
(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
(«"Mobile_» | «"tablet_») + MobileDevice | Id + «_» + MobileDevice | Name + «_» + MobileDevice | Name + «_» + MobileDevice | Model + «_» + MobileDevice | Id «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Phone | BMC_Tablet | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
MobileDevice | Manufacturer | "BMCServiceDesk__ManufacturerName__c" | Manufacturer |
MobileDevice | Model | "BMCServiceDesk__Model__c" | Model |
MobileDevice | Status | "SLM_Status__c" | SLM Status |
Model | RemedyforceId | "BMCServiceDesk__FKModel__c" | FKModel |
Model
Target object name: BMC_Phone | BMC_Tablet | BMC_ComputerSystem
Source field | Target field | Target field name |
|---|---|---|
«"» + Computer | Model + « (» + Computer | Manufacturer + «)"» | "Name" | ModelName |
BMC_Phone | BMC_Tablet | BMC_ComputerSystem | "BMCServiceDesk__FKCMDB_Class__c" | FKCMDBClass |
"False" | "BMCServiceDesk__Inactive__c" | Inactive |
Computer | Manufacturer | "BMCServiceDesk__Manufacturer__c" | Manufacturer |
«"model_» + Computer | Manufacturer + «_» + Computer | Model + «"» | "Snow_Id__c" | SnowId |
Product
Target object name: BMC_Product
Source field | Target field | Target field name |
|---|---|---|
«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"» | "Snow_Id__c" | SnowId |
«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"application_» + ComputerApplication | ComputerId + «_» + Application | Id + «_» + Application | Name + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Product | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Application | Name | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Application | ManufacturerName | "BMCServiceDesk__ManufacturerName__c" | ManufacturerName |
"Standard Product" | "BMCServiceDesk__ProductType__c" | ProductType |
Operating System
Target object name: BMC_OperatingSystem
Source field | Target field | Target field name |
|---|---|---|
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"» | "Snow_Id__c" | SnowId |
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"operatingsystem_» + Computer.Id + «_» + Computer.Name + «_» + Computer.OperatingSystem + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_OperatingSystem | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer.OperatingSystem | "BMCServiceDesk__ShortDescription__c" | ShortDescription |
Person
Target object name: BMC_Person
Source field | Target field | Target field name |
|---|---|---|
«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"» | "Snow_Id__c" | SnowId |
«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"person_» + User | Id + «_» + User | FullName + «_» + User | UserName + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Person | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
User | Username | BMCServiceDesk__ShortDescription__c" | ShortDescription |
User | Email | BMCServiceDesk__Email__c | |
User | FullName | BMCServiceDesk__FirstName__c | Firstname |
User | FullName | BMCServiceDesk__MiddleName__c | Middlename |
User | FullName | BMCServiceDesk__LastName__c | Lastname |
User | MobilePhoneNumber | BMCServiceDesk__MobilePhone__c | MobilePhoneNumber |
Processor
Target object name: BMC_Processor
Source field | Target field | Target field name |
|---|---|---|
«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"» | "Snow_Id__c" | SnowId |
«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"» | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"processor_» + Computer | Id + «_» + Computer | Name + «_» + Computer | Hardware | ProcessorType + «"» | "BMCServiceDesk__Name__c" | InstanceName |
"Snow Software" | "BMCServiceDesk__Source__c" | Source |
BMC_Processor | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"Deployed" | "BMCServiceDesk__CI_Status__c" | CIStatus |
Computer | Hardware | NumberOfProcessors | "BMCServiceDesk__NumberOfLogicalProcessors__c" | NumberOfLogicalProcessors |
Computer | CoreCount | "BMCServiceDesk__NumberOfCores__c" | NumberOfCores |
Relation
Target object name: BMC_HostedSystemComponents
Source field | Target field | Target field name |
|---|---|---|
«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"») | "Snow_Id__c" | SnowId |
«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"») | "BMCServiceDesk__InstanceID__c" | InstanceID |
«"relationship_» + Computer | RemedyforceId + «_» + Component | RemedyforceId + («_Component"» | «_Most Frequent User"») | "BMCServiceDesk__Name__c" | RelationshipName |
Computer | RemedyforceId | "BMCServiceDesk__Source__c" | Source |
BMC_HostedSystemComponents | "BMCServiceDesk__CMDB_Class__c" | CMDBClass |
"No" | "BMCServiceDesk__HasImpact__c" | HasImpact |
"Component" | "Most Frequent User" | "BMCServiceDesk__ImpactDirection__c" | ImpactDirection |
Component | RemedyforceId | "BMCServiceDesk__Destination__c" | Destination |