Replicated inventory information

The Snow Integration Connector for BMC Helix Remedyforce imports the following types of inventory data from Snow License Manager web API to the BMC Helix Remedyforce dataset.

Bios

Target object name: BMC_Bios

Source field

Target field

«bios_» + computer | Id + «_» + computer | Name + «_» + computer | BiosSerialNumber

SnowId

«bios_» + computer | Id + «_» + computer | Name + «_» + computer | BiosSerialNumber

InstanceName

Computer | BiosSerialNumber

SerialNumber

Computer | Hardware | BiosVersion

VersionNumber

Computer

Target object name: BMC_ComputerSystem

Source field

Target field

“computer_” + computer | Id + “_” + computer | Name

SnowId

“computer_” + computer | Id + “_” + computer | Name

InstanceName

Computer | Status

SLM Status

“Desktop”, “Laptop”, “Server”

PrimaryCapability

Computer | IsVirtual

IsVirtual

Computer | Domain

Domain

Computer | Name

Hostname

Computer | ManufacturerName

Manufacturer

Computer | Model

Model

“Deployed”

CIStatus

Computer | PhysicalMemory

Total Physical Memory

Computer | BiosVersion

BiosVersion

Display adapters

Target object name: BMC_Cards

Source field

Target field

«card_» + Computer | Id + «_» + Computer | Name + «_» + DisplayAdapter | Name

SnowId

«card_» + Computer | Id + «_» + Computer | Name + «_» + DisplayAdapter | Name

InstanceName

DisplayAdapter | Name

ShortDescription

«Video Card»

CardType

Installed applications

Target object name: BMC_Product

Source field

Target field

“application_” + Computer | Id + “_” + Application | Id + “_” + Application | Name

SnowId

“application_” + Computer | Id + “_” + Application | Id + “_” + Application | Name

InstanceName

Application | Name

ShortDescription

Application | ManufacturerName

ManufacturerName

"Standard Product"

ProductType

IP Endpoints

Target object name: BMC_IpEndpoint

Source field

Target field

«ip-endpoint_» + Computer | Id + «_» + Computer | Name + “_” + NetworkAdapter | Name + “_” + NetworkAdapter | Address

SnowId

«ip-endpoint_» + Computer | Id + «_» + Computer | Name + “_” + NetworkAdapter | Name + “_” + NetworkAdapter | Address

InstanceName

NetworkAdapter | Name

ShortDescription

NetworkAdapter | Address

Address

NetworkAdapter | IpAttributeType

AddressType

LAN Endpoints

Target object name: BMC_LanEndpoint

Source field

Target field

"lan-endpoint_» + Computer | Id + «_» + Computer | Name + “_” + NetworkAdapter | Name + “_” + NetworkAdapter | MacAddress

SnowId

"lan-endpoint_» + Computer | Id + «_» + Computer | Name + “_” + NetworkAdapter | Name + “_” + NetworkAdapter | MacAddress

InstanceName

NetworkAdapter | Name

ShortDescription

NetworkAdapter | MacAddress

MacAddress

Logical discs

Target object name: BMC_LogicalDisk

Source field

Target field

«logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + LogicalDisk | Name

SnowId

«logical-disk_» + Computer | Id + «_» + Computer | Name + «_» + LogicalDisk | Name

InstanceName

LogicalDisk | Name

ShortDescription

LogicalDisk | SizeMb

AvailableCapacity

Memory

Target object name: BMC_Memory

Source field

Target field

“memory_” + computer | Id + “_” + computer | Name + “_” + computer | PhysicalMemory

SnowId

“memory_” + computer | Id + “_” + computer | Name + “_” + computer | PhysicalMemory

InstanceName

Computer | PhysicalMemory

Capacity

Operating system

Target object name: BMC_OperatingSystem

Source field

Target field

“operatingsystem_” + Computer | Id + “_” + Computer | Name + “_” + Computer | OperatingSystem

SnowId

“operatingsystem_” + Computer | Id + “_” + Computer | Name + “_” + Computer | OperatingSystem

InstanceName

Computer | OperatingSystem

ShortDescription

CD Rom Drive

Target object name: BMC_CDRomDrive

Source field

Target field

«cdrom-drive_» + Computer | Id + «_» + Computer | Name + «_” + OpticalDrive | Name

SnowId

«cdrom-drive_» + Computer | Id + «_» + Computer | Name + «_” + OpticalDrive | Name

InstanceName

OpticalDrive | Name

ShortDescription

Processor

Target object name: BMC_Processor

Source field

Target field

“processor_” + Computer | Id + “_” + Computer | Name + “_” + Computer | ProcessorType

SnowId

“processor_” + Computer | Id + “_” + Computer | Name + “_” + Computer | ProcessorType

InstanceName

Computer | ProcessorCount

NumberOfLogicalProcessors

Computer | CoreCount

NumberOfCores

Relationship between computer and other entities

Target object name: BMC_Relationship

Source field

Target field

“relationship_” + Relation | SourceId + Relation | DestinationId + Relation | Type

SnowId

“relationship_” + Relation | SourceId + Relation | DestinationId + Relation | Type

RelationshipName

"No"

HasImpact

"Source-Destination"

ImpactDirection

SourceId

Source

DestinationId

Destination

Person

Target object name: BMC_Person

Source field

Target field

«person_» + User | Id + «_» + User | FullName + «_» + User | Username

SnowId

User | Username

InstanceName

User | Username

ShortDescription

User | Email

Email

User | FullName

Fname

User | FullName

Mname

User | FullName

Lname

User | MobilePhoneNumber

MobilePhoneNumber

Mobile

Target object name: BMC_Mobile

Source field

Target field

«mobile-device_» + MobileDevice | Id + «_» + MobileDevice | Name + “_” + MobileDevice | Model

SnowId

«mobile-device_» + MobileDevice | Id + «_» + MobileDevice | Name + “_” + MobileDevice | Model

InstanceName

MobileDevice | Status

SLM Status

MobileDevice | Name

ShortDescription

MobileDevice | Manufacturer

ManufacturerName

MobileDevice | Model

Model

Tablet

Target object name: BMC_Tablet

Source field

Target field

«mobile-device_» + MobileDevice | Id + «_» + MobileDevice | Name + “_” + MobileDevice | Model

SnowId

«mobile-device_» + MobileDevice | Id + «_» + MobileDevice | Name + “_” + MobileDevice | Model

InstanceName

MobileDevice | Status

SLM Status

MobileDevice | Name

ShortDescription

MobileDevice | Manufacturer

ManufacturerName

MobileDevice | Model

Model