BMC Helix Remedy Connector

Snow Integration Manager

2022-06-15

The Snow for BMC Helix Remedy connector populates and maintains Remedy CMDB from BMC Helix ITSM with information from Snow License Manager. It connects to Snow License Manager web API and collects information on computers, users, installed software, and relationships. The information is then imported into BMC CMDB via the BMC Helix Remedy connector utilizing the REST-based API web services.

The information collected from Snow License Manager can be filtered by data type. Only information for selected data types will be transferred to BMC Helix Remedy. Filterable data types are server, desktop, laptop, applications, most frequent user on computer, and mobile devices.