Replicated asset information

Snow for ServiceNow enables ServiceNow customers and partners to rapidly implement and populate the CMDB in ServiceNow, based on hardware and software data automatically provided by Snow Software’s asset management solution.

Snow for ServiceNow populates and maintains the ServiceNow implementation with information from Snow License Manager. The two Snow for ServiceNow connectors in Snow Integration Manager connect to Snow License Manager Web API, and collect information on computers, users, and installed software. The information is then uploaded to ServiceNow, and transformed and inserted into destination tables by the CMDB Integration and Product and Catalog Update Integration applications installed in the ServiceNow instance.

Although Snow for ServiceNow is delivered and installed as two separate connectors and applications, they are always meant to be used together. The Snow Software Catalog Integration connector populates the Product Catalog with hardware and software models, as well as manufacturers. The Snow Software CMDB Integration connector populates the CMDB with information on hardware and software assets, and relationships between hardware, software, and users.

This section describes what information is replicated, and where it is stored in ServiceNow.