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Configure the ServiceNow CMDB connector

The sections below describe the steps to configure the ServiceNow CMDB connector.

In Snow Integration Manager, add the ServiceNow CMDB connector and configure the settings.

SLM Connection tab

To configure the SLM Connection, follow the steps given below:

SLM_connection_CMDB.png

Set up the Snow License Manager Connection

To set up the Snow License Manager Connection component:

  1. In the Web API URL, enter the URL to the Snow License Manager web API.

    Example 48.

    http://[your SLM url]:[port]/api



    Note

    [Port] is only necessary if Snow License Manager is running on other port than default port 80.

  2. In the Username and Password fields, enter the credentials for the Snow License Manager web API user account.

    Note

    The Password field is case-sensitive, and cannot be copied to the clipboard.

  3. To set up a proxy server, select the desired proxy in Proxy. Proxies can be configured in the Proxy profiles tab in the Snow Integration Manager main interface.

  4. Select the Advanced settings to enter the SLM connection settings in the Snow License Manager advanced connection settings window that includes:

    • Timeout (minutes) - The time required for the connector to receive a response from the server. (Min: 3min, Max: 30min)

    • Retries - The number of retries a connector should perform when a timeout takes place. (Min: 0min, Max: 100min)

    • Retries delay (minutes) - The time taken between the SLM connection retries. (Min: 1min, Max: 100min)

    • Default - Selecting this would reset the settings in Step 4 to its default values.

    Select OK to save the changes made.

  5. To verify and establish a connection between the connector and the SLM server, select Test connection.

    Note

    For a connection established successfully, the Customer field is populated with the customer list received from the SLM server. Otherwise, a Test connection failed popup is displayed.

Set up the Data Update Job

To set up the Data Update Job component:

  1. Do one of the following:

    1. Enable the Wait for Data Update Job to finish if Snow Integration Manager is set to start after the Data Update Job (DUJ). This makes Snow Integration Manager wait for the DUJ to finish before starting the aggregation, giving the largest possible window to export all the data.

    2. Disable the Wait for Data Update Job to finish so the connector will not consider the DUJ status when running the data aggregation process.

  2. If the Wait for Data Update Job to finish is enabled, select the Timeout in minutes, which represents the waiting time taken for the connector, once the SLM server stops responding. (Min:1and Max:1200)

Set up the Aggregation Date

To set up the Aggregation Date component:

  • Select the Clear Aggregation Date. This resets the last aggregation dates for the data aggregation subjects.

Note

The labels below Clear Aggregation Date provide the last aggregation date for individual data aggregation subjects.

SLM Filters tab

To configure the SLM Filters, follow the steps given below:

SLM_filters_ServiceNow_CMDB.png

Set up the Filters

To set up the Filters component:

  • Select the checkboxes for the data types that need to be transferred to ServiceNow CMDB. The selected data types are included in the aggregation process.

    Note

    You can see grayed-out checkboxes for data types dependent on other data types if no checks are done already for any dependent data types.

ServiceNow Connection tab

To configure the ServiceNow Connection, follow the steps given below:

ServiceNow_connection_CMDB.png

Set up the ServiceNow connection

To set up the ServiceNow connection component:

  1. In the Web API URL, enter the URL to the ServiceNow web API.

    Example 49.

    http://[your ServiceNow url]:[port]



    Note

    The port is added where the ServiceNow API is listed.

  2. In the Username and Password fields, enter the credentials for the ServiceNow API user account.

  3. To set up a proxy server, select the desired proxy in Proxy. Proxies can be configured in the Proxy profiles tab in the Snow Integration Manager main interface.

  4. To verify the connection, select Test connection.

  5. Select the Advanced settings to enter the ServiceNow connection settings in the ServiceNow advanced connection settings window that includes:

    1. Timeout (minutes) - The time required for the connector to receive a response from the server (Min: 3min, Max: 30min).

    2. Retries - The number of retries a connector should perform when a timeout takes place (Min: 0min, Max: 100min).

    3. Retries delay (minutes) - The time taken between the ServiceNow connection retries (Min: 1min, Max: 100min).

    4. Default - Selecting this would reset the settings in step 5 to its default values.

    Select OK to save the changes made.

Set up the Batch configuration

To set up the Batch configuration component:

  1. Enter a value for the Internal Batch size and Export Batch size to allow for manual selection of batch sizes. The size should be lowered if timeouts or apex errors appear during aggregation.

    Note

    The export batch size can be greater than or equal to the internal batch size. In most cases, the export batch size is dependent on the value provided for the internal batch size. The default value for the Export Batch size is 1000 instances per batch.

  2. Select the number of Parallel operations to adapt the configuration performance with your available hardware resources.

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