Preparations

Before the BMC Helix Remedy connector can be configured, the following configurations have to be made to BMC Helix Remedy and Snow License Manager.

Confirm REST connection for BMC Helix Remedy

The BMC Helix Remedy connector uses the REST API to import data into BMC Helix Remedy. Run the following URL on the server where Snow Integration Manager is installed to ensure that the REST API is available:

https://[bmc remedy server hostname]/api/cmdb/v1.0/versions

The port on the BMC Helix Remedy server must be open to the server on which Snow Integration Manager is installed. The default port for HTTP is 80 and 443 for HTTPS.

Create a user account with access to the BMC Helix Remedy API

A user account with access to the REST API in BMC Helix Remedy is required for Snow Integration Manager to access BMC Helix Remedy datasets and for inserting inventory data into BMC Helix Remedy datasets. If no such user exist, it has to be created.

  1. Log in to the BMC Helix AR System Administration Console with a user having administration privileges.

  2. Select New request and enter the required information.

    • In the Group List box, select Administrator or a user with permission to insert data into BMC Helix Remedy over the API.

    • Select a License Type that complies with your license model.

  3. Select Save.

Create a dataset in BMC Helix Remedy

The BMC Helix Remedy connector imports the data collected from Snow License Manager into the dataset in BMC Helix ITSM. Snow Integration Manager requires a dedicated dataset. If there is not one already set up, it has to be created.

  1. Log in to the BMC Helix Atrium Core Console or BMX Helix CMDB with a user having administration privileges.

  2. Create a new dataset and configure the information.

    • Enter a name in the Name box.

    • Enter a dataset ID in the Dataset ID box.

    • Leave Accessibility and Dataset Type at their default values.

  3. Select Save.

Create a user account with access to the Snow License Manager web API

A user account is required for importing inventory data from the Snow License Manager web API.

  1. Log in to the Snow Management and Configuration Center (Snow MACC) with a user having administrative privileges. One of the following applies:

    • If you are using a Snow License Manager enterprise edition, go to Security settings and select Users.

    • If you are using a Snow License Manager Service provider edition (SPE), go to Select customer, select the customer or platform, and then, under Security settings, select Users.

  2. Select New user.

    The New user window appears.

  3. On the User tab, enter information about the user.

  4. On the Roles tab, select Add, then select API Users, and select OK.

  5. On the Organization Restrictions tab, enter restrictions if any, and select OK.