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This changelog describes updates to the product information with relevant product releases.


Product version



ITSM with Snow Integration Manager 5.43

Renamed the connector from BMC Helix Remedy to BMC Helix ITSM and all instances in the user guide where the UI requires to be updated.

Updated screenshots to reflect the renaming in Configure the BMC Helix ITSM connector topic.


ITSM with Snow Integration Manager 5.42

Updated the UI for the Filters tab with a note mentioning the purpose for the new Mark as deleted checkbox.


Snow Integration Manager 5.38

Removed Introduction topic and moved Prerequisites to the Preparations topic.


Not related to a release

Added descriptions to the front page of BMC Helix Remedy.


Not related to a release

Added link to the Compatibility Matrix for supported versions of BMC Helix Remedy in Prerequisites.


Snow Integration Manager 5.33

Updated connector name to BMC Helix Remedy. Updated product (not connector) name to BMC Helix ITSM in relevant places.

Updated BMC Helix and Atrium versions in Prerequisites.

Updated port numbers and changed API type from SOAP to REST.

Updated data tables: Person, Processor, Operating system, Memory, Installed applications, Bios, Mobile device.

Removed section: Ensuring BMC CMDB is updated with most recent data.

Editorial and structural changes. Updated screenshots.