Introduction

Snow for ServiceNow enables ServiceNow customers and partners to rapidly implement and populate the CMDB in ServiceNow, based on hardware and software data automatically provided by Snow Software’s asset management solution.

Snow for ServiceNow populates and maintains the ServiceNow implementation with information from Snow License Manager. The two Snow for ServiceNow connectors in Snow Integration Manager connect to Snow License Manager Web API, and collect information on computers, users, and installed software. The information is then uploaded to ServiceNow, and transformed and inserted into destination tables by the CMDB Integration and Product and Catalog Update Integration applications installed in the ServiceNow instance.

Although Snow for ServiceNow is delivered and installed as two separate connectors and applications, they are always meant to be used together. The Snow Software Catalog Integration connector populates the Product Catalog with hardware and software models, as well as manufacturers. Also, it includes a sample methodology for fetching and displaying additional information in real-time from the Snow License Manager web API. The sample included is a customized view with information on available licenses and compliance details in the approval step of software requests in ServiceNow.

The Snow Software CMDB Integration connector populates the CMDB with information on hardware and software assets, and relationships between hardware, software, and users.

Note

Snow for ServiceNow delivered via ServiceNow Store is not compatible with previous versions of Snow for ServiceNow delivered via XML Update sets. If Snow for ServiceNow, delivered via ServiceNow Store, is installed on top of an existing installation, delivered via XML Update sets, this may result in corruption, loss or duplication of data.

Dependencies on other Snow products

The following Snow product versions are the minimum required versions to support the integration of Snow for ServiceNow connectors. Note that versions for Snow Integration Manager and Snow for ServiceNow are mutually required for the connectors to work.

  • Snow Integration Manager 5.32

  • Snow for ServiceNow CMDB application version 4.1

  • Snow for ServiceNow Catalog application version 4.1

  • Snow License Manager 8.3.10/9.4.0 Web API