Imported inventory information

The Snow Integration Connector for BMC Helix Remedy imports the following types of inventory data from Snow License Manager web API into the BMC Helix ITSM dataset.

Bios

Target object name: BMC_Bios

Source Field in SLM API

Target Field in Remedy CMDB

Computer | BiosSerialNumber

Name

“Bios” + Computer | BiosSerialNumber

ShortDescription

Computer | BiosSerialNumber

SerialNumber

Computer | Hardware | BiosVersion

VersionNumber

Computer | Id

TokenId

Computer

Target object name: BMC_ComputerSystem

Source Field in SLM API

Target Field in Remedy CMDB

Computer | Name

Name

Computer | Name

ShortDescription

Computer | Desktop/Server/Workstation

PrimaryCapability

Computer | Desktop/Server/Workstation

CapabilityList

Computer | Desktop/Server/Workstation

Item

«Hardware»

Category

«Processing Unit»

Type

Computer | Domain

Domain

Computer | Name

HostName

Computer | Manufacturer

ManufacturerName

Computer | Model

Model

Computer | PhysicalMemory

TotalPhysicalMemory

Computer | BiosSerialNumber

SerialNumber

Computer | IsVirtual

IsVirtual

Computer | ComputerId

TokenId

Computer | LastScanDate

LastScanDate

CDROM drive

Target object name: BMC_CdRomDrive

Source Field in SLM API

Target Field in Remedy CMDB

OpticalDrive | Name

Name

OpticalDrive | Name

ShortDescription

Installed applications

Target object name: BMC_Product

Source Field in SLM API

Target Field in Remedy CMDB

Application | Name

Name

Application | Name

ShortDescription

Application | Manufacturer

ManufacturerName

“Standard Product”

ProductType

Application | FamilyName

Model

Computer Application | LastScanDate

LastScanDate

Application | Id

TokenId

IP endpoints

Target object name: BMC_IpEndpoint

Source Field in SLM API

Target Field in Remedy CMDB

NetworkAdapter | Name

Name

NetworkAdapter | Name

ShortDescription

Address

Address

IpAttributeType

AddressType

LAN endpoints

Target object name: BMC_LanEndpoint

Source Field in SLM API

Target Field in Remedy CMDB

NetworkAdapter | Name

Name

NetworkAdapter | Name

ShortDescription

NetworkAdapter | MacAddress

MacAddress

NetworkAdapter | Name

Name

Logical discs

Target object name: BMC_LogicalDisk

Source Field in SLM API

Target Field in Remedy CMDB

LogicalDisk | Name

Name

LogicalDisk | Name

ShortDescription

LogicalDisk | SizeMb

AvailableCapacity

Memory

Target object name: BMC_Memory

Source Field in SLM API

Target Field in Remedy CMDB

Computer | Hardware | PhysicalMemory

Name

Computer | Hardware | PhysicalMemory

ShortDescription

Computer | Hardware | PhysicalMemory

Capacity

Computer | Id

TokenId

Operating system

Target object name: BMC_OperatingSystem

Source Field in SLM API

Target Field in Remedy CMDB

Computer | OperatingSystem

Name

Computer | OperatingSystem

ShortDescription

Application | FamilyName

Model

Application | ManufacturerName

ManufacturerName

Computer Application | LastScanDate

LastScanDate

Application | Id

TokenId

Display adapters

Target object name: BMC_Card

Source Field in SLM API

Target Field in Remedy CMDB

DisplayAdapter | Name

Name

DisplayAdapter | Name

ShortDescription

“Video Card”

CardType

Processor

Target object name: BMC_Processor

Source Field in SLM API

Target Field in Remedy CMDB

Computer | Hardware | ProcessorType

Name

Computer | Hardware | ProcessorType

ShortDescription

Computer | Hardware | ProcessorCount

NumberOfLogicalProcessors

Computer | CoreCount

NumberOfCores

Computer | Id

TokenId

Relationship between computer and other entities

Target object name: BMC_Relationship

Source Field in SLM API

Target Field in Remedy CMDB

DependencyName

Name

DependencyName

ShortDescription

Remedy id of source object

Source.InstanceId

Remedy id of destination object

Destination.InstanceId

Person

Target object name: BMC_Person

Source Field in SLM API

Target Field in Remedy CMDB

User | Username

Name

User | FullName

ShortDescription

User | FullName

FirstName

“-“ (must have value in Remedy)

LastName

User | Email

Email

User | MobilePhoneNumber

MobilePhone

User | PhoneNumber

OfficePhone

User | Region

PersonRegion

User | Organization

PersonDepartment

User | Username

PersonId

User | Id

TokenId

Mobile device

Target object name: BMC_ComputerSystem

Source Field in SLM API

Target Field in Remedy CMDB

MobileDevice | Name

Name

MobileDevice | Name

ShortDescription

Computer | HostName

HostName

Computer | Manufacturer

ManufacturerName

Computer | Model

Model

“Mobile User Device”

PrimaryCapability

MobileDevice | Id

TokenId