Help and Support

You can find manuals and other available system documentation, and send support requests in Snow's community Snow Globe.

Find manuals

To find manuals and other available system documentation, you have to sign in to Snow Globe http://community.snowsoftware.com/.

  1. On the Application menu, select Help.

  2. Select the document that you want to download.

    A knowledge base article opens in Snow Globe.

  3. Download the document.

Send a support request

To send a support request, you have to sign in to Snow Globe http://community.snowsoftware.com/.

  1. On the Application menu, select Help.

  2. Select Support.

    Snow Support Portal opens in Snow Globe.

  3. Raise a new support case.

Give feedback

To give feedback on what you think of the system, or to provide Snow with your ideas on future functionality:

  1. On the Application menu, select Help.

  2. Select Feedback.

    The Feedback dialog box appears. It is automatically populated with the available user information.

  3. Enter your feedback, and then select Send.