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Help and Support

For information on Snow Software products, Frequently Asked Questions, and information on available training courses, visit www.snowsoftware.com.

To find manuals and other available system documentation:

  • On the Administration menu, click Help.

Send a support request

To send a support request directly from SLM Web UI:

  1. In the Help view, click Support. The Support dialog box appears. It is automatically populated with the available user information.

  2. Enter your support request, and optionally attach files, and then click Send.

Give feedback

To give feedback on what you think of the system, or to provide Snow with your ideas on future functionality:

  1. In the Help view, click Feedback.

    The Feedback dialog box appears. It is automatically populated with the available user information.

  2. Type your feedback, and then click Send.