Introduction

Snow Mobility Manager for Service Desk is a basic tool for manually enrolling one or more devices. It is also a tool for basic user administration as a backup for User credential enrollment described in the User guide for the Snow app. Snow Mobility Manager for Service Desk is part of the Snow Device Manager system.

This document describes how to perform basic user administration and to manually enroll one or more devices in Snow Mobility Manager.

Enroll devices in Snow Device Manager

When a device is enrolled in Snow Device Manager it is managed by the system and Snow is activated as device administrator.

A device can be enrolled in Snow Device Manager by any of the following procedures when using Snow Mobility Manager to administrate users and devices:

  • The device is registered manually in Snow Mobility Manager, either as a single device or together with several other devices in a bulk. The devices can then be enrolled in the system.

  • The device is registered automatically when Snow Device Manager synchronizes with the Exchange Server, and finds that a mail client has been used on a mobile device. The device can then be enrolled in the system.

    Note

    The mail client must be connected to an Exchange Server and the Exchange Server must be integrated with Snow Device Manager.

  • The device is registered and enrolled by the user. The user downloads the Snow app to the device and enrolls the device via the app.

If the user has removed the Snow app or the Device Management profile from the device, or if the device has been wiped, then the device can be re-enrolled. Note that the device does not have to be registered again.