Introduction

Snow Mobility Manager for Service Desk is a web-based tool aimed to help Service Desk users with the daily task of enrolling devices, push applications and provision devices. Snow Mobility Manager for Service Desk is part of the Snow Device Manager system.

The user must have the role servicedesk to be able to perform all tasks in Snow Mobility Manager for Service Desk.

This document describes how to manually enroll one or more devices, and how to push applications to devices in Snow Mobility Manager.

Enroll devices in Snow Device Manager

When a device is enrolled in Snow Device Manager it is managed by the system and Snow is activated as device administrator.

A device can be enrolled in Snow Device Manager by any of the following procedures when using Snow Mobility Manager to administrate users and devices:

  • The device is registered manually in Snow Mobility Manager, either as a single device or together with several other devices in a bulk. The devices can then be enrolled in the system.

  • The device is registered automatically when Snow Device Manager synchronizes with the Exchange Server, and finds that a mail client has been used on a mobile device. The device can then be enrolled in the system.

    Note

    The mail client must be connected to an Exchange Server and the Exchange Server must be integrated with Snow Device Manager.

  • The device is registered and enrolled by the user. The user downloads the Snow app to the device and enrolls the device via the app.

If the user has removed the Snow app or the Device Management profile from the device, or if the device has been wiped, then the device can be re-enrolled. Note that the device does not have to be registered again.