Introduction

The Snow Mobile Information Server installer will install the three features described in the following table. When these features have been installed, devices and managers can be connected to Snow Mobile Information Server.

Feature

Services/IIS Website

Description

Server

Snow Mobile Information Server

The core server.

Service

Web server

Handles the self-service portal and the API.

Gateway service

Http/Https/Router front-end, handles, translates, and controls communication between devices, interfaces, and the core server.

Messaging service

Abstraction and handling of outgoing sms, e-mails, and push traffic

Self service

SelfService IIS Website

Optional

In addition, a set of tools will be installed, which can be reached from the Snow Device Manager System Manager application. Snow Device Manage System Manager is a tray-application that is being installed and run after a successful installation. This application is used to create domains, check logs and start domain administrator.

The installer will install Snow Mobile Information Server into a single directory (c:\SDM) by default. All settings are stored in the registry (HKEY_LOCAL_MACHINE/Software/Revival).

About this guide

This document describes how to install and configure a single Snow Mobile Information Server using the standard installer and configuration wizard.

The Snow Mobile Information Server can be used for different purposes:

  • As a part of the full Snow Device Manager product for device management.

  • As a mobile inventory in combination with Snow License Manager.

Scope

This guide describes single server configuration. The guide does not describe custom configuration and separation of Snow Mobile Information Server services into multiple machines. To install on multiple machines (more than one back-end), create a case through Snow Support Portal.

This guide describes only installation and configuration of Snow Mobile Information Server, see the following guides for further information:

  • To install an Apple MDM Certificate, see Snow Device Manager Installation Guide for Apple MDM Certificate.

  • To enroll devices, see Snow Device Manager User Guide for Snow App.

Planning and prerequisites

To install and configure Snow Mobile Information Server the following is needed:

  • The latest Snow Mobile Information Server installer: SDMServerXXXX_x64.msi, where XXXX is the version number.

  • Valid license information (activation name and pin)

The following image describes a typical configuration of a Single Server installation.

SingleServer.png

Open TCP Ports (Firewall configuration) needed:

  • Inbound: TCP 443 (any source)

  • Outbound: TCP 443 (any destination)

  • Outbound: TCP 2195 (gateway.push.apple.com)

  • Outbound: TCP 5235 (gcm.googleapis.com)

Note

  • All server and network prerequisites for Snow Mobile Information Server installation are described in Snow System Requirements and they must be completed before installation.

  • Snow Mobile Information Server does not perform backup of the databases or database server so it is important to set up the server correctly.

The server certificate

The server certificate must be in PKCS#12 format and include:

  • The certificate

  • Private key

  • Full certificate chain (that is, any intermediate certificates and root certificate)

Also, to support Windows 10 enrollment a Subject Alternative Name (SAN) entry must exist in the following format:

  • enterpriseenrollment.hostname.com, where hostname.com is the common name (CN) of the certificate

Example 12.

The common name of the certificate is sdm.customer.com.

The SAN entry would then be enterpriseenrollment.sdm.customer.com.

DNS records must be created for both the CN and the SAN (sdm.customer.com and enterpriseenrollment.sdm.customer.com). Both DNS records should point to the same endpoint.