Configuration of Freshworks Freshservice

The Snow Integration Connector for Freshworks Freshservice is used to determine the number of registered Freshservice users. The connector was introduced with Snow Integration Manager version 5.14.

The configuration must be started and prepared according to Configure a SaaS connector.

Prerequisites

A Freshservice user account is required to connect to the Freshservice API and extract the number of users and their last login date. The Freshservice user account must have the role Account Admin.

Get the API Key

Snow Integration Manager integrates with Freshservice via a unique API key.

  1. Log in to the Freshservice website.

  2. Select the Profile picture and select Profile Settings.

  3. Select and copy the API Key, which is found in the Your API Key box.

Configure the Freshworks Freshservice connector

In the Configure section at the bottom of Connector Configuration: SaaS:

  1. Enter the domain name for your Freshservice account in the Endpoint box.

    freshservice.png
  2. Paste the copied API Key, as saved in Get the API Key, in the API key box.

  3. Select Test Connection to verify that the connection between Snow Integration Manager and the Freshservice API is successful.

  4. Select the Active checkbox to enable the connector.

  5. Select Save.