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Configure Freshworks Freshdesk connector

The Snow Integration Connector for Freshworks Freshdesk is used to determine the number of registered Freshdesk support agents.

The configuration must be started and prepared according to SaaS connector configuration.


A Freshdesk user account is required to connect to the Freshsales API and extract the number of users. The Freshdesk account must have the role Administrator.

Get the API Key

Snow Integration Manager integrates with Freshdesk via a unique API key.

  1. Log in to the Freshservice website.

  2. Select the Profile picture and select Profile settings.

  3. Select and copy the API Key, which is found in Your API Key.


In the Configure Freshworks Freshdesk section at the bottom of Connector Configuration: SaaS, do the following.

  1. In Endpoint, enter the domain name for your Freshsales account.

  2. In the API key, paste the copied API Key, as saved in Get the API Key.

  3. To verify that the connection between Snow Integration Manager and the Freshsales API is successful, select Test Connection.

  4. To enable the connector, select Active.

  5. Select Save.