Technical description
The architecture and processes of the ITSM solution are described here.
Description
The figure illustrates a high-level chart of the ITSM architecture and the interactions between the components. ITSM allows the creation of connectors between the Snow License Manager and the third-party services.
Components | Description |
|---|---|
Snow Integration Manager | The Snow Integration Connectors integrate with third-party inventory solutions and virtualization technologies to collect inventory data. The data is then gathered in Snow Integration Manager and sent to Snow Inventory Server for processing. For more information on Snow Integration Manager, see Snow Integration Manager. |
Snow Inventory Server | The Snow Inventory Server receives data from the inventory sources. After processing, the inventory data is stored in the Snow Inventory database. It provides real-time visibility and control over software and hardware assets. For more information on Snow Inventory Server, see Snow Inventory Server. |
Snow License Manager | The Snow License Manager, a centralized software license management solution contains an API solution. The ITSM connectors utilize different types of inventory data from the Snow License Manager API in the connector dataset. For more information Snow License Manager, see Snow License Manager. |
ITSM Enhancer | The ITSM (IT Service Management) Enhancer builds and maintains your configuration management database (CMDB) to support IT Service Management (ITSM) processes. It maps your connector data to integrate between the Snow License Manager and your third-party ITSM vendors. |
ITSM connectors | The ITSM connectors require configurations to connect the Snow License Manager API and the third-party vendors. Thus allowing the final data transfer within the different IT ecosystems. The connectors created include ServiceNow Catalog, ServiceNow CMDB, BMC Helix ITSM, BMC Helix Remedyforce, and TOPdesk CSV. |