Manage devices

This chapter describes how to register and organize devices, and also change device settings in Snow Device Manager.

Register device

When the manager registers a device, a text message and/or an email message is sent to the device with instructions for the user. The user then registers the device according to the procedures described in the Snow App User guide. When the device is registered the status of the device is “Enrolled”.

  1. On the Start tab, click New device.

    The Register and enroll devices dialog box appears.

  2. Double-click a device profile (or select a device profile, and then click Next).

    image052.png
  3. In the Select a user box, select the user the device should be connected to.

    The selected user’s details appears in the dialog box.

  4. Click Next.

  5. In the SMS capable phone number list, perform one of the following actions:

    • If the device is a phone, select or type a phone number.

    • If the device is a tablet and cannot receive text messages, select None.

  6. Click Next.

  7. In Device group, select a folder to store the device in, and then click Next.

  8. To send instructions in a text message, select or type a phone number in the SMS capable phone number list.

  9. To send instructions in an email message, select or type an email address in the And / or email list.

  10. Click Next.

  11. To add deployments, In the Choose deployments list, select the deployment, and then click Add.

    The selected deployments are added to the Deployment box.

  12. Click Next.

    The device is registered and the deployments are sent to the device when the device is online.

Create device group

  1. In the Domain browser, select a device group.

  2. On the Start tab, click New group

    The Device groups dialog box appears.

    image054.png
  3. Type a name, for example “Android”, “iOS” or “Windows Phone”, in the New device group name box.

View all devices in the domain

  • On the View tab, click Devices.

    The Devices workbench appears.

    ViewDevices

View devices in a user group

  • In the Domain browser, double-click a device group.

Move devices to device group

  1. Search for the devices that you want to move.

  2. Select the devices.

  3. On the Edit tab, click Move.

    The Move selected devices to chosen group dialog box appears.

  4. Click the device group that you want to move the devices to and then click OK.

    image057.png

Enroll device

A device can be enrolled if the device previously has been registered.

  1. Find and select the device that you want to enroll.

  2. On the Edit tab, click Enroll device.

    The Enroll device dialog box appears.

    image071.png
  3. Select a user in the Select a user box, and then click Next.

  4. To auto generate the device name, click the Generate the device name based on the owner's user name.

    The device name is automatically generated as “username_AUTOREG”, where AUTOREG will automatically fetch the model name from the device.

  5. To manually change the device name, type a new name in the Device name box.

  6. Select or type a phone number in the SMS capable phone number box.

  7. Click Next.

  8. To send instructions in a text or email message:

    • Select or type a phone number in the SMS capable phone number box.

    • Select or type an email address in the And / or email.

    • Type instructions in the Message box.

  9. Click Next.

  10. To change which deployments the device is added to:

    • To add the device to a deployment, select the deployment, and then click Add.

      The selected deployments appear in the Deployments box.

    • To delete the device from a deployment, click the minus sign (image073.png) for the deployment.

    • To change order the order of the deployments, click up.png or down.png.

  11. Click Next.

    The device is registered and added to the deployment.

Perform device actions

  1. Search for the devices that you want to perform a device action on.

  2. Select the devices.

  3. On the Edit tab, click Device actions and then click a device action according to the following table.

Table 8. Device actions.

Click

To

Install Apple iOS Extension application

Install application on an iOS device.

Start MDM Client

Start the MDM client on the device.

Stop device’s MDM client

Stop the MDM client on the device.

Disconnect

Disconnect the device from SDM Gateway. The device tries to establish a new connection.

Wipe

Restore the device to factory settings.