Configuration of TeamSupport

The Snow Integration Connector for TeamSupport is used to determine the number of registered TeamSupport users. The connector was introduced in Snow Integration Manager version 5.11.

The configuration must be started and prepared according to Configure a SaaS connector.

Prerequisites

Your company's TeamSupport website address and the credentials for a TeamSupport account are required.

Get the organization ID and API token

  1. In TeamSupport, and under Admin, select the My Company tab.

    Note the Organization ID, which is visible on the Account Settings tab.

  2. In TeamSupport, and under Admin, select the Integration tab.

    Note the TeamSupport API Token, which is visible under TeamSupport API.

This data is used to configure the connector.

Configure the TeamSupport connector

In the Configure section at the bottom of Connector Configuration: SaaS:

  1. Enter the value for the Organization ID, as noted in Get the organization ID and API token.

    teamsupport.png
  2. Enter the value for the API Token, as noted in Get the organization ID and API token.

  3. In the Server name box, enter the server name of your TeamSupport website.

    Example 9.

    The server name of app.exampleserver.teamsupport.com is exampleserver.



  4. Select Test Connection to check if the connection can be established.

  5. If the connection could not be established, verify that the connector has been configured according to Step 1 to Step 3.

  6. Select the Active checkbox to allow the data to be aggregated.

  7. Select Save.