Self-service provisioning and management allows users to view and manage cloud resources, including the ability to request new VMs and instances or request changes to existing services. Using the web-based Service Portal, virtual infrastructure administrators can provide users with an information-rich view of their assets without allowing access to the underlying cloud infrastructure. Commander also provides powerful workflow capabilities to allow you to set resource limits and configurations for the services users request.

In Commander, you can set up a process to help you manage service requests received from Service Portal users (as well as from Commander users). You can create and use a service request form by itself or add workflows to create a complete service request process from the initial user request through to deployment and final release of the service to the user.

If you're setting up workflow processes, we recommend that you carry out the tasks in the following order. You can access all of these tasks can be accessed from Configuration > Self-Service.


You can use the following reports to monitor and evaluate service requests: